Returns & Exchanges

At Jo Mercer, we want you to love your new shoes, which is why we offer a 30-day return policy for change of mind or size exchanges on all unworn items. Whether you purchased online or in-store, our streamlined process ensures a quick resolution so you can find your perfect fit.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn footwear in its original shoebox and secure it inside a mailing satchel to ensure the product remains in pristine condition.

3

Label and Post

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.

4

Quality Check and Refund

Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing